Hornetsecurity Upgrade FAQ

How do I access the Hornetsecurity Control Panel?
How do I access my own domain or customer domains?
How do I view my mailboxes (users)?
How do I create users if I am using M365?
Where is feature X that I was using in Cumulus?
Can I access recordings of the webinars you gave around the end of May?
I buy your service through a distributor, what happens to me?
I cannot reset my password to log into the Control Panel.
Why do I need to enter personal details into the "Contact Data" section?
Will users not stored in the Control Panel still receive emails?
What data was moved from Zerospam to Hornetsecurity?
Will you transfer the White-label information over to the Hornetsecurity Control Panel?
How "live" is Email Live Tracking?
Can users release emails from the quarantine themselves?
How will someone know that an email has been quarantined?
Is it possible to forward a Rejected email?
How can I deliver emails from quarantine?
For how long will the emails be quarantined?
Are there any notifications when a user wants to release an email without the necessary privileges?
How can I change the language of the quarantine report?
Is it possible to prevent users from managing their own quarantines?
Can you enable Advanced Threat Protection for a specific recipient?
Can the Quarantine Report be customized by a Partner, to show their own support information?
What will happen to my current contract/prices?
What are my support options?
Do you support Azure Active Directory service via LDAP?
Do you offer a free trial for some or all services?
Do you provide spearphishing functionality?
Do I need to add the Hornetsecurity IP range to my firewall?

How do I access the Hornetsecurity Control Panel?


If you were an administrator in Cumulus, simply enter your email address here and reset your password.

You cannot yet access the Hornetsecurity Control Panel. You will be able to access it on July 7th. See the Related Articles below


How do I access my own domain or customer domains?

If you are logging in as a partner, you might need to select your own domain by clicking in the dropbox in the upper right and selecting your domain. This is also where your customers will appear.


How do I view my mailboxes (users)?

Make sure to select the desired domain in the top right scope selection.

In the left menu bar, navigate to Customer Settings then Mailboxes.


How do I create users if I am using M365?

First make sure you can login as an admin and then activate 365 Total Protection.


Where is feature X that I was using in Cumulus?

See the feature map in the Related Articles.


Can I access recordings of the webinars you gave around the end of May?

You can access them here.


I buy your service through a distributor, what happens to me?

We have a dedicated article about distributors that you can find in the Related Articles.


I cannot reset my password to log into the Control Panel.

For users: Option 1: If you are using 365TP, you can log in using your Microsoft 365 credentials. Option 2: If your organization was synchronized with LDAP on Cumulus, you can use your LDAP credentials because your LDAP synchronization settings have been transferred over from Cumulus. If Option 1 and 2 do not apply to you, you will see the standard password reset link. If you are still experiencing log in issues, please contact your administrator.

For Administrators: If you are an administrator and your organization was synchronized with LDAP on Cumulus, you need to authorize the full Hornetsecurity IP rage in your firewall so that your LDAP synchronization can continue to be operational. The full range can be found here. If you are still experiencing log in issues, please contact our technical support team who will be happy to assist you.


Why do I need to enter personal details into the "Contact Data" section?

In order to prevent unauthorized change requests, our technical support will only react to requests provided by authorized persons. The contacts specified in the Service Dashboard section “Contact Data” are authorized to submit support requests.


Will users not stored in the Control Panel still receive emails?

That very much depends on where you perform the user check. During the initial SMTP dialogue, our system will perform a check for the recipient, based on the user check setup from within the Control Panel. If you wanted to perform the user check from an STMP server, then it would only be necessary for that user to exist there and not within the Control Panel. If the user check is set to LDAP, then the user needs to exist on the Active Directory. Note that spam reports can only be created for existing users stored within the Control Panel.


What data was moved from Zerospam to Hornetsecurity?

We were able to move the majority of your data. You can find a full overview of the moved information from our Technical Documentation.


Will you transfer the White-label information over to the Hornetsecurity Control Panel?

The Hornetsecurity white-labelling system is quite different compared to Zerospam, therefore a transfer of the information isn’t possible. If you had a white label interface with Zerospam, this will have to be recreated on the Control Panel. Hornetsecurity will offer this free of charge to organizations that had this functionality while on Zerospam. The Control Panel offers quite extended customizing options. You will find a steps-by-step instruction on customizing the Control Panel from the manual.


How "live" is Email Live Tracking?

The database updates automatically within 30 seconds of being checked by our filter system. You will be able to check for any new emails almost in real time.


Can users release emails from the quarantine themselves?

Per default, a user can release emails classified as “Infomail” and “Spam” from the quarantine report. Apart from this, a user can access the Control Panel and release these emails via Email Live Tracking. An Administrator has more options available and can release all quarantined emails out of the Control Panel for all users. The administrator can also grand additional permissions to the users.


How will someone know that an email has been quarantined?

That depends on your individual settings. The system allows the setup of a spam report informing users that an email has been quarantined. You can set how often this information is sent via the Control Panel. Every active user set up within the Control Panel can also access Email Live Tracking, allowing them to access their quarantined emails.


Is it possible to forward a Rejected email?

An email classified as ‘Rejected’ does not reach the filter system. These messages are treated in the exact same way as messages that were rejected at the envelope filtering stage with Zerospam. Information about rejected emails is no longer available and cannot be forwarded. You can find more information on the filter categories in the Control Panel manual.


How can I deliver emails from quarantine?

You can access all quarantined emails via Email Live Tracking. Apart from this, every user can receive a spam report on regular basis, where he or she is able to release the emails out of quarantine they are allowed to release according to the permissions defined by the administrator, By default, this is spam and infomail.


For how long will the emails be quarantined?

Hornetsecurity provides you with a 3-month quarantine for all email categories, with the exception of ‘Rejected’ emails, as those are declined during the SMTP dialogue and therefore never were accepted by our mail servers.


Are there any notifications when a user wants to release an email without the necessary privileges?

The user will receive a notification that the necessary permissions are lacking, along with a request to get in touch with their administrator, so they can check the email prior to the release.


How can I change the language of the quarantine report?

The language of the quarantine report is linked to the language chosen from within the Control Panel for an individual user. To change that language, the user will need to change their Control Panel language. You will find instructions on how to change the Control Panel language in our manual.


Is it possible to prevent users from managing their own quarantines?

It is possible to set this preference in the Compliance Filter section of the Control Panel but this setting is not recommended as it would prevent users from enjoying the advantages of the Hornetsecurity Infomail feature. Furthermore, since users cannot (by default) release any emails caught as potentially malicious, there is no valid reason to prevent them from managing their quarantine.


Can you enable Advanced Threat Protection for a specific recipient?

Advanced Threat Protection is a service enabled for all domains and therefore applies to all users.


Can the Quarantine Report be customized by a Partner, to show their own support information?

Yes, it can! This is highly recommended. You can do this by accessing the white-labeling section of the Control Panel. Check the manual for an explanation on how to customize available information.


What will happen to my current contract/prices?

Your current contract and prices will remain the same. Should you have questions regarding your individual contract, please contact our sales department.


What are my support options?

Our customer Support is available to you 24/7 by phone and email. You can find regional contact details on our contact page, and you can open a ticket.


Do you support Azure Active Directory service via LDAP?

Yes, you can use Azure as your directory service via LDAP. There are some alterations related to the synchronized attributes with Azure. You will find a complete overview in our Control Panel manual, along with setup instructions.


Do you offer a free trial for some or all services?

Yes, all services can be tested for 30 days, free of charge. To start a trial, simply enable the service from within the Control Panel. You will see a pop-up, warning you that enabling that service will result in additional charges that will take effect after 30 days. To end the trial, simply disable the service. For any questions regarding the trial period, please contact our sales department.


Do you provide spearphishing functionality?

Improved SPF, DKIM and DMARC functionalities are being included in this upgrade free of charge, providing you with a greater level of protection. Spear Phishing is part of our new ATP product, which also includes full identity infringement protection with our Targeted Fraud Forensics Filters, Virus Sandbox environment protection, and URL re-writing protection.

See our article Hornetsecurity and Phishing for additional information.


Do I need to add the Hornetsecurity IP range to my firewall?

Not initially. The same 3 Canadian data centers that were used by Zerospam will be the only data centers used for all Zerospam organizations upgraded to Hornetsecurity. However, once the migration is complete, every new customer (direct or through a Partner) will need to authorize the full Hornetsecurity IP range in their firewall. This will also eventually be required for all customers. The complete IP range to be authorized can be found here.